Terms & Conditions

1. Company Information & Ownership

EazLock is an official software product developed, owned, and operated by Yupsis (Trade License registered corporate entity in Bangladesh). All transactions, billing, merchant contracts, and service obligations are governed under the parent entity Yupsis.

2. How EazLock Works (Financed Devices & EMI Management)

• Device Enrollment: When a smartphone or Smart TV is sold on an installment/EMI basis, the EazLock application is installed on the financed device with customer consent.
• Device Administrator & Location Permissions: To secure the financed asset against theft or non-payment, the application requires Device Administrator and Location permissions.
• Remote Security Controls: During the active financing period, merchants can monitor device status/location, send automated EMI due reminders, and remotely lock or unlock the device in the event of payment defaults.
• Automatic Admin Release on Full EMI Completion: Once all EMI installments are fully paid by the customer, the Device Administrator privilege is immediately released and revoked automatically. The merchant loses all remote access (cannot lock, unlock, or view location).
• App Uninstallation: After full payment clearance, the customer has complete freedom to uninstall the EazLock app from their Phone or TV with no lingering restrictions.

3. Merchant Responsibilities & Customer Consent

• Merchants must provide accurate and complete business information during registration.
• Merchants must obtain transparent consent from their end-customers before enrolling any customer-financed phone or TV into the EazLock system.
• Merchants are strictly prohibited from using remote locking features for unlawful, unauthorized, or harassing purposes outside legitimate EMI default enforcement.

4. Billing, Pricing & Payments

• Device credits and merchant subscriptions are priced in Bangladeshi Taka (BDT) unless otherwise specified.
• Online payments are securely processed through authorized payment gateway partners (including Easy Payment System - EPS, Mobile Financial Services, and Debit/Credit Cards).
• All payment transactions are subject to real-time verification and authorization by the payment gateway and financial institutions.

5. Refund & Cancellation Policy

• Device Credits: Device credits purchased are credited immediately to the merchant account upon successful payment confirmation.
• Refund Eligibility: If a transaction fails or an incorrect amount is charged due to gateway technical errors, a full refund will be processed to the original payment method within 7 to 10 business days.
• Non-refundable Items: Once device credits are consumed or assigned to active devices, they become non-refundable.
• Refund Inquiries: Merchants can request transaction support or refund inquiries by contacting info@yupsis.com or support@eazlock.com with the Transaction ID.

6. Service Availability & Intellectual Property

Yupsis strives to maintain 99.9% cloud platform uptime. All intellectual property, trademarks, software code, algorithms, designs, and branding associated with EazLock remain the exclusive property of Yupsis. Unauthorized reproduction or reverse engineering is strictly prohibited.

7. Contact Us

For any legal or commercial inquiries regarding these Terms, please contact us at info@yupsis.com or visit https://yupsis.com.